In case you have ever had a cloud web hosting account before or you have dealt with any kind of online service, you probably know from your own experience that for many things it's better to consult with a live person on the phone rather than exchange tickets or e-mail messages. If you want to learn more about a service before you decide to buy it or when something small should be done, for example, it'll be easier and faster to do it live. When you are able to get hold of representatives over the phone, it's also very likely that you are using the services of an actual hosting provider, not just a reseller. The type of support that you'll get over the telephone may differ between different providers - from very general matters to dedicated technical support. Usually most suppliers offer pre-sales assistance and 1st level telephone support, while more complex technical matters are managed through electronic mail and / or tickets.

Phone Support in Cloud Web Hosting

All our cloud web hosting packages feature telephone support 14 hours per day even on public holidays, therefore if you don't have an account yet, you are able to call us and find out more about our solutions or whether we meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States of America, Great Britain and Australia, so you are able to call the number which is closer to you. In case you're an existing customer, we will assist you promptly with any general and billing issues as well as with a number of technical matters to save you time and efforts - we are aware of the fact that sometimes it is much easier talk with a live person and get things done immediately. Of course, some problems simply cannot be taken care of on the telephone, so in such a case you will have to use our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there will always be somebody to help you if you have any queries about the semi-dedicated server plans that we offer. Whether you'd like to find out more about the plans, you have a billing issue or some general issue, you can just give us a call. Though some more complex problems may require a support ticket to give some time to our tech support team to analyze, we will help you with a lot of tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the U.S.A., the United Kingdom and Australia, we have local phone lines in all of these countries as well. If you are in another country, we also have a global number where you'll be able to reach us.