If you’ve ever got any questions in regards to your web hosting plan or if you experience a problem with your websites, you’ll have to touch base with the hosting provider’s tech support team. It may not make any difference how soon they’ll respond if you have a question of a general nature, but a problem such as a misapplied app update, for example, may result in your website becoming broken or unavailable on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the website will be offline. In case you offer services or goods online, any downtime will affect your site in an adverse way and you can lose current or potential visitors. Lots of web hosting providers, particularly resellers, answer emails and trouble tickets within 24 hours, but in the Internet epoch that is way too long, since customers will scarcely ever return to a site that’s not functioning properly over a long interval.

One-Hour Response Guarantee in Cloud Web Hosting

If you are using any of our Linux cloud web hosting packages and you’ve got a query or come across a certain complication, you can contact us 24/7/365 by opening a ticket or by writing an email and we promise that you will get a response in no more than 1 hour. If the issue can be resolved, we’ll do it before we respond, whilst in case there’s something that you need to do on your end, we will give you all the needed info – what workable solutions to try out, what settings to check, and so on. Typically, you’ll obtain a response within no more than half an hour, so waiting around for hours and hours or even for more than one day to receive help is something impossible. Our one-hour response time guarantee is valid for any query that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take advantage of our mega-fast support services. You’ll obtain an answer to any trouble ticket posted from the hosting Control Panel or e-mail sent to our customer and technical support team in less than sixty minutes. The response time is guaranteed and it applies regardless of the matter – billing or technical. It often takes significantly less time to investigate and fix a problem. We’ll give you more info in case the solution involves something that should be done on your end. If you touch base with us during weekends or national holidays, the response time will be absolutely the same and due to the fact that our support staff is available to you 24 hours a day, 7 days a week, 365 days a year, you’ll get prompt assistance for any general, billing or technical issue regardless of what time it is.