In case you’ve purchased a hosting package and you’ve got some queries connected to a particular function/feature, or in case you have confronted some complication and you need support, you should be able to get in touch with the respective customer care staff. All web hosting companies deploy a ticketing system no matter if they offer other methods of contacting them along with it or not, due to the fact that the easiest way to solve a problem most often is to open a ticket. This method of correspondence makes the replies exchanged by both parties simple to track and enables the customer care staff representatives to escalate the case if, for example, a server administrator needs to become involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you need to have at least 2 different accounts to touch base with the customer service team and to actually administer the hosting space. Non-stop signing in and out of different accounts can be a drag, not to mention the fact that it takes a very long time for the majority of hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you are browsing through your files or fine-tuning various account settings. The ticketing system is being strictly monitored 24x7x365 by our tech support team and the response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive help. Unlike other web hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and request information in relation to any technical or billing issue. Also, you can read a number of articles, which will help you fix the most commonly encountered complications yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more efficient to manage everything from one single location, so we’ve implemented a ticketing system into the custom Hepsia Control Panel, which is available with every single semi-dedicated server plan. This will enable you to manage the correspondence with our help desk team together with your website files, which suggests that you won’t have to memorize one more sign-on name for a different admin console. You’ll be able to open a new ticket or to track the status of an old one with less than a few clicks while you’re browsing the content within your semi-dedicated account. On top of that, you can search through older tickets using a clever search filter or have a look at relevant help articles, which offer solutions to commonly experienced challenges. The built-in ticketing system is closely monitored 24x7x365 with the maximum response time being just sixty minutes, so there will always be somebody to help you.