The client support that you will receive from your cloud web hosting provider is really important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you've got some technical issue with a current account. Timely and clear information about a question or an issue will save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from an actual hosting supplier not from some reseller. If you get a hosting account through a company that doesn't own its servers and it can't access them immediately, it's quite possible that you'll wait for a day or two in order to get a response to any kind of query, which means that your websites may remain offline for a long time. In contrast, a company which offers different means of communication and has a tech support crew that is available at any time can assist you right away and help you reduce or entirely avoid any downtime and possible losses.

24/7 Customer Support in Cloud Web Hosting

We provide you with 24/7 customer, billing and technical support for all of our Linux cloud web hosting packages. Even if you aren't our customer yet and you have some questions, we can help you right away and provide you with the necessary info, in order to give you the choice to make the best decision when you purchase your new web hosting account. We're available at any time, including weekends and holidays, and we offer numerous ways of communication to contact us - phone, live chat, emails and support tickets. For your convenience, we now have multiple phone numbers worldwide, so that you are able to call the one that is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The typical response time is around 15-20 min, so you can forget all about waiting for several days to get assistance for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

All Linux semi-dedicated hosting that we offer include 24/7 customer and technical support, so regardless of what problem you experience, you will be able to contact us and we will assist you without delay. Our guaranteed reply time for each email or support ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; usually the reply time hardly ever exceeds 20 min. In addition, we offer telephone support with a couple of local numbers worldwide as well as a live chat, which means that you will be able to get in touch with us and receive more info about our solutions even if you don't have an account yet. We are able to help you with any question or an issue you may have - payment methods, plan features, e-mail configuration, hosting account settings, etcetera. If you use our services, you won't ever encounter an issue where you should wait for a day or two to get an issue solved like you may need to do with lots of other companies.

24/7 Customer Support in VPS Web Hosting

If you buy a virtual private server through us, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local phone numbers in the U.S.A., the United Kingdom and Australia along with a live chat service. When you are an active customer and you're looking for assistance with a technical issue that requires additional time to analyze or resolve, you are able to open a support ticket from your billing account or you'll be able to send an e-mail and we will take care of the trouble and send you a response within one hour. The response time is warranted 24/7, including holidays and weekends, yet for most problems it takes no more than 30 minutes to get assistance. Our support service covers the VPS plus all the pre-installed software it features, so if you'd like to have help with third-party apps, you can check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers Hosting

All the dedicated server packages that we offer include 24/7 support via various means of communication and with a one-hour maximum response time warranty. In case you want to learn more about the plans or you have some general or billing questions, you're able to call one of the local numbers that we have around the world or you may use our live chat service and talk with a live representative. For solely tech problems which require assistance from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an email message, as these channels are more appropriate to keep track of a given issue. The response time for them rarely is more than 30 mins, so that you can forget all about having to wait for a whole day so as to get support. The support service is available for all of the server-related issues, which includes the pre-installed software. When you'd like to receive support for third-party applications, you can consider adding the Managed Services upgrade that we offer for all plans.