Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All your support requests will be responded to in no more than one hour after the trouble ticket or e–mail has been submitted. If your issue calls for further assistance from a server administrator, we’ll direct the trouble ticket or the e–mail to the person in charge and will leave a note to let you know that more time will be needed for finding a solution. And if you make use of the Optional Managed Services package, all of the services included there will be carried out whenever you like.

  • Top quality support service

  • A First–Class Customer Support Service

  • We’ll be at your disposal 24x7 to answer any inquiries that you may have about our Website Control Panel and any of the apps that we have installed for your convenience on the dedicated hosting server. If you also need support handling server management procedures, have a look at our Optional Managed Services package, which includes backup disk space, OS updates every week, server monitoring and rebooting services, as well as installation and problem troubleshooting procedures.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Website Control Panel has been installed by default for every Linux dedicated servers hosting package. Among its functionalities is a very convenient integrated knowledgebase that will guide you step by step on all the operations that you can perform. The majority of help articles also video versions which show all the operations that you can perform in a highly illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each section of the hosting Website Control Panel.